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Updates and answers from the team that brings you YouTube. Here to help in: English, Español, Português, Deutsch, Français, Pусский, 日本語, Bahasa

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    1. BabyCarrr‏ @carlyshayyyyyy Sep 15
      • Report Tweet

      @TeamYouTube just signed up for premium and already having problems with my video play and other things ever since. You guys make it impossible to get a hold of you. Pay $18 a month and my app isnt even working. This is ridiculous. Expecting someone to contact me immediately

      1 reply 0 retweets 1 like
      TeamYouTube‏Verified account @TeamYouTube Sep 15
      • Report Tweet
      Replying to @carlyshayyyyyy

      Sorry to hear that. Mind sharing more specifics for us to understand better? We'll see what we can do.

      5:29 PM - 15 Sep 2019
      • 2 Likes
      • エレン Aluschka v Heerden
      4 replies 0 retweets 2 likes
        1. BabyCarrr‏ @carlyshayyyyyy Sep 15
          • Report Tweet
          Replying to @TeamYouTube

          Since signing up premium my youtube mobile app has been failing to play videos. It will either play them and briefly and regularly skip parts of the content or it will stop playing altogether.

          0 replies 0 retweets 0 likes
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        1. BabyCarrr‏ @carlyshayyyyyy Sep 15
          • Report Tweet
          Replying to @TeamYouTube

          Also i lost all my downloads both times i deleted the app and reinstalled it in am attempt to troubleshoot. I dont understand why deleting the app would remove all my downloads as i am not doing anything with my account at all.

          0 replies 0 retweets 0 likes
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        1. BabyCarrr‏ @carlyshayyyyyy Sep 15
          • Report Tweet
          Replying to @TeamYouTube

          Ive been having other issues in addition to this

          0 replies 0 retweets 0 likes
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        2. BabyCarrr‏ @carlyshayyyyyy Sep 15
          • Report Tweet
          Replying to @TeamYouTube

          Not to mention you guys make it impossible to get in touch with a LIVE REP over the phone

          1 reply 0 retweets 0 likes
        3. TeamYouTube‏Verified account @TeamYouTube Sep 15
          • Report Tweet
          Replying to @carlyshayyyyyy

          Does the problem still occurs after reinstalling the app? Issues related to watching a video may have been caused by internet bandwidth, make sure that your connection is stable. Note that reinstalling the app will remove the all the data including the videos you've downloaded.

          1 reply 0 retweets 0 likes
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