@TeamYouTube I'm still having an issue with viewing videos, I've tweeted about it with no helpfull response. I've reported it through the app (I'm on a Samsung Galaxy J3 Emerge, and it only happens on this phone) and it still hasn't been fixed.
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Replying to @b_13006
Thanks for reaching out, mind sharing us more details about your experience in viewing videos? Also, if you’re not using the most recent version, you can update the app so you have the latest fixes for any known issues. Keep us posted!
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Replying to @TeamYouTube
What happens is my screen goes black randomly durring the video, and it happens 20-50 times a video. The only way to see again is to skip to the next video then back, but now when you do that it skips once, the next time twice then it increases by 1 skip each time.
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Replying to @b_13006
Can you confirm if you have the latest version of the app by reinstalling it? Clearing the cache and cookies also helps fix these issues too – give it a try. Instructions here: https://yt.be/help/Cko1 . Let us know if that works!
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Replying to @TeamYouTube
I've already done that at least 5 times and it did nothing to help me
1 reply 0 retweets 1 like
Have you tried using another mobile device or browser? Also, make sure that your internet connection is stable. Keep us posted!
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