Hmm, does this happen to a lot of your subscribers? send us screenshots and details of what They're seeing and we'll go from there. Thanks!
Did they recently subscribe to the channel? If the sub button isn't showing "subscribed" have them refresh the page (sometimes there's a short delay) then try subscribing again. Otherwise, send us screenshots and details of what you're seeing and we'll go from there. Thanks!
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They have been subscribed months ago
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Appreciate it, this is really helpful. We have a few more steps to try but mind following us so we can get into the details over DM? Thank you!
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