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Replying to @cindywilhelm
Is this happening across devices? Also, try reconnecting to the internet, clear cache & cookies, and check that you have enough storage space on your device for the recent update. Let us know if you're still having issues and sharing screenshots of the error would be helpful.
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Replying to @TeamYouTube
I have tried all of that and I enough storage on my phone here is what it looks like it is trying to load but it takes a long time or not at all.pic.twitter.com/nBu62LuWhU
1 reply 0 retweets 2 likes -
Replying to @cindywilhelm
Thanks for the screenshot – just to confirm, have you tried the suggestions outlined here: https://yt.be/help/vspw ? Those steps usually fix most internet or device issues (across computers, mobile, game consoles) that lead to slower connections. Let us know!
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Sorry to hear you're still having trouble. We'd recommend sending a feedback report directly from YouTube, here's how: https://yt.be/help/feedback . Make sure to send from the account experiencing the issue.
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