@teamyoutube Hi, I’ve just bought a movie two days ago, but it won’t play. It just loads and loads, but it never starts.
It’d so frustrating. It was never like this before. Can you help me with this issue?
Thanks.pic.twitter.com/t1eFukpxSa
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If you haven’t already, check out this guide that covers common internet/device connection issues and how to fix them: https://yt.be/help/vspw . If that doesn’t help, let us know what device (computer or mobile) you’re using and details such as browser, app version, etc. Thanks
I checked that. 1. Using the app, on it’s latest version. 2. iPhone 8. 3. Mobile data use on. 4. I have deleted the app and dl back on. 5. I have turned on and off the device. Is it not available in my country? But it doesn’t say so, nor did I have any problem in w purchasing
Thanks for all the info! We suggest you reach out to Paid Product Support here: https://yt.be/help/purchases
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