Did you mean that you're having problems signing in to YouTube? Try following these steps: https://yt.be/help/nr5L . We recommend doing this from a device/browser that was typically used to access the account. More info here: https://yt.be/help/KyrL . Keep us posted!
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Replying to @TeamYouTube
No. I can signinto YouTube. But when I click add channel art I get this. When I hit sign in, nothing comes up but an error message. Saying the feature is unavailable at the moment.pic.twitter.com/vPk14zlCQd
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Replying to @MercWithOneArm @TeamYouTube
And I'm already signed into both my channel's gmail and google account.
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Replying to @MercWithOneArm
Hmm – this has something to do with the file location/path. You can just save the photo that you want to upload on your quick access folders like Desktop or My Documents. After that, you can go to your channel & upload the image from the folder you saved it to. Hope this helps!
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Replying to @TeamYouTube
I did save it to my desktop. Still having the same issue.
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Replying to @MercWithOneArm
Can you try using a different computer? Check and see if the issue still occurs or it can be resolved. Keep us posted!
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Replying to @TeamYouTube
I shouldn't have to switch computers. I used to be able to months ago. Now I cannot.
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Replying to @MercWithOneArm
Hmm, have you tried clearing cache and cookies? If you haven't already, try doing so using incognito mode. Keep us posted!
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Replying to @TeamYouTube
Still having the same issue and cannot upload channel art to my channel.
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Replying to @MercWithOneArm @TeamYouTube
I am still getting this screen when I go to upload a banner for my channel. Please fix this. I am logged into my channel and google account.pic.twitter.com/KpDpngLVGl
1 reply 0 retweets 0 likes
Sorry to hear you're still having trouble. We'd recommend sending a feedback report directly from YouTube, here's how: https://yt.be/help/feedback . Make sure to send from the account experiencing the issue!
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