Hey @YouTube why does your app on smart TVs (Samsung and Vizio for me) not allow me to watch the movies I bought on Youtube? It just says loading and never loads. I am signed into my account on the tv itself and have also tried casting it from my phone.
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Replying to @ChannelJAL
Strange, try restarting your device and checking your internet connection/bandwidth – if no general troubleshooting helps, let us know!
1 reply 0 retweets 4 likes -
Replying to @TeamYouTube
Did all the usual troubleshooting stuff and its a very persistent issue. Normal YT videos are fine, its specifically movies and shows I purchased on YT that wont play.
1 reply 0 retweets 1 like
Replying to @ChannelJAL
Thanks for the info, the next best step is to get in touch with our customer support team here: https://yt.be/help/purchases . They can help get this resolved for you.
7:57 PM - 1 Sep 2019
0 replies
0 retweets
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