@TeamYouTube I need help, can you please tell me why the YouTube kids app on my Samsung TV does display anything? Started on Thursday. Please help.pic.twitter.com/u97SpLW6qo
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| Country | Code | For customers of |
|---|---|---|
| United States | 40404 | (any) |
| Canada | 21212 | (any) |
| United Kingdom | 86444 | Vodafone, Orange, 3, O2 |
| Brazil | 40404 | Nextel, TIM |
| Haiti | 40404 | Digicel, Voila |
| Ireland | 51210 | Vodafone, O2 |
| India | 53000 | Bharti Airtel, Videocon, Reliance |
| Indonesia | 89887 | AXIS, 3, Telkomsel, Indosat, XL Axiata |
| Italy | 4880804 | Wind |
| 3424486444 | Vodafone | |
| » See SMS short codes for other countries | ||
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@TeamYouTube I need help, can you please tell me why the YouTube kids app on my Samsung TV does display anything? Started on Thursday. Please help.pic.twitter.com/u97SpLW6qo
Hmm, that's odd. What troubleshooting steps have you tried so far? Make sure that your app and software are updated. Also, send more details our way, we'll take a look. Keep us posted!
the usual, hold back to reboot the app (like 10 times). hold back in the main menu to reboot the tv. the tv has been kept up to date, i'll double check just in case.
i just uninstalled the app, rebooted the tv, reinstalled. the same thing happened. and it wasn't showing any of the EULA or writing in the beginning. looks like the app just doesn't pull anything from the web.
Just to clarify, is it only happening when you're trying to access the YouTube Kids app on your TV? Also, have you tried rebooting your WiFi connection? Keep us posted!
Yes, only youtube kids and yes i rebooted the router.
Hmm, have you checked if there's an available firmware upgrade for your TV? Just like smartphones, the software needs to be updated for apps to work properly. You may need to reach out to your TV manufacturer to get more info about this.
Sorry to hear that! Have you tried using a different device? You can also send a feedback report, here's how: https://yt.be/help/G4Hk
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