Hi @TeamYouTube I'd like to know why I'm not able to get a custom YouTube channel URL, despite the fact that I DO meet the requirements to get a custom URL. Channel name: Devu, created: in 2015, subs: 336, have both banner and channel photo set.
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Replying to @_Devu__
If you met the general eligibility requirements: https://yt.be/help/4moa , you should see a notice in your advanced account settings. And to get set up, just follow the steps outlined in that same help resource!
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Replying to @TeamYouTube
Yea, but the thing is... That I read this requirements few times and it says that I need to meet requirements that I've already MET. And despite of that, option to get a custom URL is still disabled
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Replying to @_Devu__
Hmm, that's strange. Can you send us your channel and your preferred URL, so we can check this for you? Keep us posted.
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Replying to @TeamYouTube
Here is my channel https://www.youtube.com/channel/UC7j3YNEbo8SHEQKq8G4acyA … And preferred URL is "Devu" I mean http://YouTube.com/c/Devu and sorry for such a long response time
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Replying to @_Devu__
Appreciate the info, we'll pass this along to the team to see what's going on. We'll get back to you once we have more details to share. Thanks.
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Replying to @_Devu__
Heard back, the custom URL you're trying to get is unavailable for claiming. You can choose a different one or add a suffix instead on your previous choice. Follow the steps here to set up a custom URL & reach back if you need more help!
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Replying to @TeamYouTube
but when I checks link https://www.youtube.com/channel/Devu nothing is found, so how this URL can be unavailable?
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Apologies but you have to choose a different one or add a suffix on your previous choice.
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Replying to @_Devu__
We'll forward it for checking, will get back to you once we get an update.
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