Hmm, that's odd. Can you share the custom URL that you want for your channel? Normally, once one is generated you can't change it back, but you can remove it and claim a new one up to 3 times per year. More info here: https://yt.be/help/4moa
Thanks for sending this – mind sharing your current channel URL so we can proceed with the next steps? We'll be waiting.
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We'll forward your request for a custom URL and we will be in touch once we have updates.
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