Hmm, mind sharing with us your channel URL so we can look into it further? Hope to hear from you soon.
Appreciate the info — we'll reach out to the right team and let you know once we have an update.
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Update — your custom URL should be active and ready for use. Visit http://youtube.com/account_advanced …, you should see a notification about the available custom URL. Let us know if you have other questions!
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