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    1. dusk walker  🌙‏ @duskwalker_ Aug 26
      • Report Tweet

      Hey @TeamYouTube, why am I still getting ads on a Premium account? It only happens when I’m trying to watch lo-fi radios.

      1 reply 0 retweets 1 like
    2. TeamYouTube‏Verified account @TeamYouTube Aug 26
      • Report Tweet
      Replying to @duskwalker_

      Hmm – are you signed in using the right account? If so, you can find more steps to resolve this here: https://yt.be/help/ADht . Hope this helps!

      1 reply 0 retweets 2 likes
    3. dusk walker  🌙‏ @duskwalker_ Aug 26
      • Report Tweet
      Replying to @TeamYouTube

      Yep. Connected to a family Premium account and have it on my Apple TV.pic.twitter.com/PQk1wtrPOT

      1 reply 0 retweets 0 likes
    4. TeamYouTube‏Verified account @TeamYouTube Aug 26
      • Report Tweet
      Replying to @duskwalker_

      Just to clarify, are you the family manager or one of the members? Are all the family members affected and seeing ads while watching videos? Keep us posted.

      1 reply 0 retweets 0 likes
    5. dusk walker  🌙‏ @duskwalker_ Aug 26
      • Report Tweet
      Replying to @TeamYouTube

      Just me. My husband is the family manager and he hasn’t ran into them. It’s just that video so far and it only shows up in the beginning (like in the video) and only when I open the app on my AppleTV. I’ve restarted, factory reset, and my AppleTV is up to date. (Bug, maybe?)

      1 reply 0 retweets 0 likes
      TeamYouTube‏Verified account @TeamYouTube Aug 26
      • Report Tweet
      Replying to @duskwalker_

      Thanks for confirming, are you in the same household as the family manager? You'll need to be in the same household to access the features properly. You can also, reach out to our live support team here: https://yt.be/help/purchases . They can help check on this!

      10:59 AM - 26 Aug 2019
      1 reply 0 retweets 0 likes
        1. dusk walker  🌙‏ @duskwalker_ Aug 26
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          Replying to @TeamYouTube

          Thank you!

          0 replies 0 retweets 1 like
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