@YouTube @YTCreators attached is a screenshot of one of my subscribers subboxes, I uploaded 15 minutes ago and it isn’t in any subboxes. second video in a row. kinda stupid. explain or fix please?pic.twitter.com/4hcVg7svcm
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@YouTube @YTCreators attached is a screenshot of one of my subscribers subboxes, I uploaded 15 minutes ago and it isn’t in any subboxes. second video in a row. kinda stupid. explain or fix please?pic.twitter.com/4hcVg7svcm
Thanks for letting us know. Just to confirm, are your subs reporting that no notifications are sending or that your videos aren't showing up in their subs feed? Appreciate the details!
both. people are having to manually search my name to find my videos. not a single person has showed me a notification or my videos being in their subboxes.
Do you have screenshots from your subs? Send more details our way, we'll take a look!
I checked in the advanced settings on that particular video and the “publish to all subscribers and send out notifications” box was unticked and greyed out so I couldn’t re-tick it. Why was it set to that by default?
Hmm, if you're uploading via desktop, try clearing the browser cache. If you're on mobile, make sure you have the latest app version. After going through those steps, can you try re-uploading the video and see if you can enable it? Let us know how it goes.
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