@YouTube Hey guys, how come all i get is playback errors since I've went from premium to standard Youtube? Looked at all resolutions on help pages, nothing helps!
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Replying to @flukesiscool
Hey, are you referring to your offline videos? If so, you won't be able to access or play them anymore. They're only playable if you have the Premium membership. If it's happening on any regular videos, try to restart the app & check your internet connection. Keep us posted!
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Replying to @TeamYouTube
Im referring to online videos, restarted app, closed browsers, deleted cookies etc. No difference. Never happened once when I was premium. Internet connection is fine.
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Replying to @flukesiscool
Thanks for checking – in that case, we'd suggest running a quality report on your ISP as a next step: https://yt.be/help/iuLB . We hope this gets resolved!
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Replying to @TeamYouTube
Nothing wrong with ISP. Everything else works fine too. Netflix, Iplayer etc. The issue is related to going from premium to standard.
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Thanks for clarifying, you can use this guide that covers common internet/device connection issues and how to fix them: https://yt.be/help/vspw . We'd also recommend sending a feedback report directly from YouTube, here's how: https://yt.be/help/feedback
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