Hey there, this error usually happens when the account logged in is different from the shared device. You can double-check the accounts logged in to both devices to ensure that they are in sync. If this is still not the case, let us know.
Thanks for sharing the specific error message! This troubleshooter should help fix the issue: https://yt.be/help/PS6e . Otherwise, reach out to our Creator Support team who can look into it further!