@YouTube @YTCreators @TeamYouTube I have a problem viewing the comments from a another channel on his own videos. How do i fix this?
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Replying to @iZezty7
Hmm, does this happen across devices? If on browser, try clearing the cache & cookies and see if it works. Here's how: https://yt.be/help/Cko1 . If mobile, reinstalling the app does the trick too. Also, check if your internet connection is running properly. Let us know how it goes
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Replying to @TeamYouTube
I cleared the cache and cooking on my browser, but that does not seem to work. I also reinstalled the YouTube mobile app, and that also does not work.
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Replying to @iZezty7
Are you getting an error message when you're viewing comments? Also, is this happening on a specific video? Comments may have been disabled by the uploader that's why it's not showing.
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Replying to @TeamYouTube
What's happening is someone left a comment a his video, He replied, but nothing is showing on my end. Here is a screenshot showing what I mean: As you can see, in the first photo, it says the comment has 2 replys. I click on it but it only shows 1 reply.pic.twitter.com/AGEyl2j5wJ
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Thanks for the additional info. You can send a report using the Send Feedback tool, here's how: https://yt.be/help/feedback . Make sure to include as many details as you can like screenshots and a detailed report of what happened.
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