@TeamYouTube My computer won't let me watch the movies I bought from you guys. It just shows a black screen with the loading circle. Internet is great and I've reset my cache and cookies. Please help me.
-
-
Replying to @Bigg0207
Thanks for sending our way, try to restart your device and check your internet connection/bandwidth – if no general troubleshooting helps, let us know and include screenshots of the error & the device you're using.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
Thanks for the quick reply. Reset my computer and now I get a new message. Here are the screenshots.pic.twitter.com/VxAHFhqN3W
1 reply 0 retweets 0 likes
Replying to @Bigg0207
Thanks for the screenshots! Seems that you need to contact our Paid Product Support team for a deep dive on this. Here are the steps to do so: https://yt.be/help/purchases
1:12 AM - 22 Aug 2019
0 replies
0 retweets
0 likes
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.