@TeamYouTube I've been having issues with the audio on videos for the last 2 days, sometimes the audio is completely fine, and then other times it's distorted/sounds like it's underwater and constantly cuts out, seems to only happen on Youtube, can you help?
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Replying to @AmyAmiiAmy
Hmm, is this happening across all devices? We suggest to try playing the videos on other devices so we can isolate further. You can also send us the video URL so we can take a look. Hope this help!
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Replying to @TeamYouTube
I press play on any video and the audio is completely fine, I pause, switch tabs to look at something else, come back to the Youtube tab, press play, and the audio has randomly become distorted/starts to go quiet, almost sounds like its being played through a bad microphone.
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Replying to @AmyAmiiAmy
Try clearing your browser's cache and cookies with these steps: https://yt.be/help/Cko1 . There may be some changes the uploader will need to make to fix the audio as well, so you could try reaching out to them or leaving a comment!
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Replying to @TeamYouTube
I've already cleared the cache and cookies. I don't think this is an issue with the uploader either considering it could happen on any video I click on, it's completely random which video/when it happens.
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Let us know if you’ve reviewed this guide: https://yt.be/help/nRFo . It covers common reasons for audio issues and how to fix them. Hope it helps!
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