@TeamYouTube My computer won't let me watch the movies I bought from you guys. It just shows a black screen with the loading circle. Internet is great and I've reset my cache and cookies. Please help me.
Thanks for sending our way, try to restart your device and check your internet connection/bandwidth – if no general troubleshooting helps, let us know and include screenshots of the error & the device you're using.
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Thanks for the quick reply. Reset my computer and now I get a new message. Here are the screenshots.pic.twitter.com/VxAHFhqN3W
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Thanks for the screenshots! Seems that you need to contact our Paid Product Support team for a deep dive on this. Here are the steps to do so: https://yt.be/help/purchases
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