@TeamYouTube Hi!! We're unable to update the icon or cover photo on our YT channel (it keeps booting me into my individual login when clicking the upper right hand side to update). Any help ASAP is appreciated!
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Replying to @kaitlynnblyth
You can no longer edit your channel icon or channel art on mobile devices. If you're doing it on a computer, relaunching the browser and clearing the cache and cookies usually does the trick. Keep us posted!
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Replying to @TeamYouTube
Thanks! It’s on desktop and I tried relaunching / clearing with no luck unfortunately.
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Replying to @kaitlynnblyth
Make sure that you follow the channel icon specs: https://yt.be/help/bmzM . Also, try signing out and back in to your channel. You might want to wait for a few minutes before it shows on your end. Let me know if this helps.
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Replying to @TeamYouTube
Sorry that’s not working. To clarify, I’m unable to see ANY option to update the icon or cover photo in the account.
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Replying to @kaitlynnblyth
On desktop, make sure that you're signed in to your channel, under your profile at the top right, select Your Channel > Customize Channel > Hover on your existing icon > Click on pencil to Edit. Let me know if this works.
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Replying to @TeamYouTube
It’s not working with our account set up. I can share screenshots but don’t feel comfortable sharing publically on Twitter. Is there an email address I can send to in order to troubleshoot the problem? Thanks!
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Hmm, that's strange, have you tried using another device? If this still didn't work, you can share the screenshot here blurring the sensitive information so we can look into it. Feel free to check out this video for reference:https://yt.be/help/CEBg
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