@TeamYouTube whenever I try to watch certain videos it says that my browser doesnt recognize any video formats, but when I use an incognito tab, it works fine. this is really annoying and i cant find a fix.
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Replying to @nerdynarwhals1
Sorry to hear this is happening – what browser are you using? Some browsers don't support newer video formats or quality options. If it’s not your browser, we'd recommend running a quality report on your ISP as a next step: https://yt.be/help/iuLB . Hope it helps!
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Replying to @TeamYouTube
Thanks for the response, my main browser is google chrome, but I've have firefox and I've never had a problem with that.
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Replying to @nerdynarwhals1 @TeamYouTube
also, when i click the faq link, it says i should be able to properly watch YouTube since my browser is up to date
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Replying to @nerdynarwhals1
That's weird, have you already tried disabling your Chrome browser's add-ons/extentions one-by-one to see if any of those is causing this? Keep us posted!
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Replying to @TeamYouTube
Just tried disabling all my extentions one at a time, and it didnt work for any of them.
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Replying to @nerdynarwhals1
If you haven't done this yet, try to clear the cache and cookies of your browser or try to uninstall Chrome and reinstall it.
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Replying to @TeamYouTube
I have already tried both of these things, neither worked.
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Hmm, Let's make sure the right team sees your comments! Use our Send Feedback tool to submit this issue, here's how: https://yt.be/help/feedback . You may not get a response back, but we do review all the feedback and use it to prioritize requests!
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