Am I the only one seeing ads on @YouTube Premium?
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Replying to @EGTECHHD
That's odd! Just to confirm, which device are you on? Also, make sure you're signed into your correct account linked to your YouTube Premium subscription. Keep us posted.
1 reply 0 retweets 26 likes -
Replying to @TeamYouTube
I've been experiencing it on the past few days on my Samsung Smart TVs (2). I verified that I was signed in on both. Also, not happening all the time, has happened about 4 times this week.
1 reply 0 retweets 6 likes -
Replying to @EGTECHHD
Thanks for confirming. Could you try resetting the YouTube app on TV to see if that makes a difference? Here's how: Open YouTube app > Settings > Reset app. Let us know how it goes.
1 reply 0 retweets 2 likes -
Replying to @TeamYouTube
Tried this, but now I get videos when I first start the TV (if YouTube was the last open app), every time it starts an ad comes on, then goes away. After that I get no more ads.
1 reply 0 retweets 1 like -
Hmm, is this also happening on your mobile device? If not, try these steps: https://yt.be/help/ZRYQ . If that still did not fix the problem reach out to our support team so we can check further: https://yt.be/help/purchases
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