Thanks for the reply, but we uploaded the video in 1080p, not 4K. It’s been online for 48 hours now and we’ve never had this problem before. Also when we first uploaded the video, the quality was at 1080p for at least a few hours. I hope there’s a fix for this.
Hi there. If you upload a 4K video & only see lower quality options, this is just temporary. This is because we’re still processing higher resolutions in the background. You should see them on your video soon! For more info, check out this post: https://yt.be/help/3QZ9
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We've checked on your video again and the video quality now is defaulted to the 1080p. Let us know how if it shows this as well on your end.
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