First, check out the general eligibility requirements here: https://yt.be/help/4moa . If you're eligible, you should see a notice in your advanced account settings. And to get set up, just follow the steps outlined in that same help resource. Reach back out if needed!
If you're having issues, claiming your desired custom URL, the best step is to reach out to the Creator Support team. Here's how you can get in touch: https://yt.be/help/partners . Hope this gets resolved soon!
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@TeamYouTube I’m not a partner so I’m unable to email the creator support team. In the previous tweets that you guys responded with, you said that you would look into it and keep me updated. It’s been four days. -
Thanks for the heads up. If your desired custom URL – c/Net – isn't available for claiming. We'd suggest to claim another URL or add suffixes. Hope this info helps!
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