@TeamYouTube I've noticed some of my videos have had all of the comments deleted? I was never notified about this or told why. What should I do?
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Replying to @YourPalRoss
Hey there — just to clarify, did you mean that all comments disappeared from your videos or comments were disabled? Also, mind sharing the URLs of the affected videos for us to further check? Keep us posted.
1 reply 0 retweets 13 likes -
Replying to @TeamYouTube
all comments disappeared, there is new comments now but old ones are gone. The video affect are - https://youtu.be/lkPb9oWPvoc , https://youtu.be/lxKRbZ4IvDA , https://youtu.be/B5sL9Dv0iDM , https://youtu.be/Lmj5eZ4UYOo ,https://youtu.be/g0addb_mWrc
1 reply 0 retweets 12 likes -
Replying to @YourPalRoss
Thanks for the info! We've checked and noticed that there are comments that were posted from 1 month to 3 years ago. Also, can you check if the comments are sorted by Top comments or Newest first? This affects how they are being displayed on your videos. Hope this helps.
1 reply 0 retweets 4 likes -
Replying to @TeamYouTube
Would you be able to check again on these videos? http://www.youtube.com/watch?v=lxKRbZ4IvDA … (3 Comments) http://www.youtube.com/watch?v=B5sL9Dv0iDM … (5 Comments) http://www.youtube.com/watch?v=Lmj5eZ4UYOo … (2 Comments) http://www.youtube.com/watch?v=g0addb_mWrc … (9 Comments)
1 reply 0 retweets 9 likes -
Replying to @YourPalRoss
It's possible that the comments on those videos have already been removed. It can be removed by the person who posted them, the channel owner, or for policy violations. More here: https://yt.be/help/FX1W
1 reply 0 retweets 3 likes -
Replying to @TeamYouTube
I was never told there had been any policy violation, I didn't delete the comments, and I don't think 100+ people all deleted their comments. Why do those videos suddenly have no comments? If there was a violation why is there still comments?
1 reply 0 retweets 13 likes
As we shared in our last post – comments might have been removed by the person who posted them, or deleted due to channel termination. You can visit this page to learn more: http://yt.be/help/FX1W
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