Hey @TeamYouTube when I tried subscribing to someone, it would say error subscribing to channel. I’ve logged out and back in and nothing changed. Any help?
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Replying to @slye_dusty
We'd like to look into this. Mind sharing a screenshot of the error message that you're getting? Also, what device are you on? Keep us posted.
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Replying to @TeamYouTube
I’m doing this on an iPhonepic.twitter.com/8Foovafiob
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Replying to @slye_dusty
Thanks for the details. Could you try uninstalling and reinstalling the app to see if that helps? Let us know how it goes.
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Replying to @TeamYouTube
I just reinstalled it and logged back in but I’m still getting the same error.
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Replying to @slye_dusty
That's odd. Could you try subscribing to the channel using a desktop browser or in an incognito window to see if that makes a difference? Keep us updated.
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Replying to @TeamYouTube
It will only want to work on the mobile web browser but it still won’t work on mobile.
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Replying to @slye_dusty
Thanks for trying. Can you also confirm if your device OS is updated to the latest version? Keep us posted.
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Replying to @TeamYouTube
Up to date yet still won’t let me subscribe.pic.twitter.com/Gw6kiiNUsL
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Thanks for the info. To help the right team look into this further, could you send feedback from the account/device experiencing the issue: https://yt.be/help/feedback ? While you may not get a direct response, we do review everything and use the details to fix issues.
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