Hey @youtube @TeamYouTube can you help me! While trying to watch a video on my laptop it keeps going on 4K and I cannot support it. It doesn’t go back to 1080.. any ideas?
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Replying to @olegalexandra
We'd like to help. What device are you on? Also, are you able to change the resolution settings manually? Share more info and a few screenshots for us to look into this.
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Replying to @TeamYouTube
I’m on a laptop. I’m trying manually to change the resolution but even tho it says I changed it, it’s stays on 4K and the video won’t load. It’s on several channels.pic.twitter.com/3XDuPT6pPG
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Replying to @olegalexandra @TeamYouTube
The settings button bellow keeps saying 4K. Sorry the video is not good quality and you cannot probably tell
1 reply 0 retweets 0 likes
Replying to @olegalexandra
Thanks for the info. Try switching to a different network and see if that helps. Keep us posted.
12:15 PM - 27 Jul 2019
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