@YouTube paid for service over 24hrs ago... still have ads and can't play when screen off on phone
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Replying to @Angelic70543516
We'd like to look into it. Just to confirm, are you signed into the right account linked to the subscription? Also, make sure your app is updated to the latest version. Keep us posted.
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Replying to @TeamYouTube
Yes I am logged into my account with the latest version
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Replying to @Angelic70543516
That sounds odd. We recommend reaching out to our Premium Support to help fix this. Here's how: http://yt.be/help/hh11 . Hope this gets resolved.
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Replying to @TeamYouTube
I've been in customer service for 15 years and I'm very disappointed in yours
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Replying to @Angelic70543516
Are you able to follow us so we can reach out to you over DM? Thanks.
8:46 PM - 20 Jul 2019
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