Yo @TeamYouTube is there a reason why I'm getting ads on the PS4 YouTube app? I have YouTube red/premium
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Replying to @tanakaderoy
Thanks for reaching out. Just to confirm, are you signed in to the correct account using which you've subscribed for YouTube Premium? Let us know.
1 reply 0 retweets 10 likes -
Replying to @TeamYouTube
Yeah I even signed out and in again. It seems to happen when I'm in a playlist. If I keep hitting next I eventually get an ad after like 10ish videos.
1 reply 0 retweets 0 likes -
Replying to @tanakaderoy
Thanks for trying those steps. Could you try resetting the app, here's how: Click on the gear icon > Click Settings > Click Reset App. Once the app resets, restart the device to check if that makes a difference. Let us know.
2 replies 0 retweets 0 likes -
Replying to @TeamYouTube
Yeah resetting the app didn't help the ads are still showing up.pic.twitter.com/pAVbfc55IZ
1 reply 0 retweets 0 likes
Appreciate your efforts. We recommend reaching out to our Premium Support to help fix this. Here's how: http://yt.be/help/hh11 . Hope this helps.
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