@TeamYouTube how come when I add cards my videos no longer work and I have to re-upload them?
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Replying to @Circusfreak730
Thanks for reaching out. What device are you on? Are you seeing any error while adding cards? Keep us posted.
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Replying to @TeamYouTube
It basically just says "can not play video" no errors when adding cards and on both mobile and pc devices!
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Replying to @Circusfreak730
Thanks for the info. We recommend you to clear cache/cookies of your browser. Also, if you're using android uninstall/reinstall the app updates on your mobile and if it is iOS, uninstall the app > restart the device > reinstall the app. Let us know how it goes.
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Replying to @TeamYouTube
I upload through my PC but it won't play in any format
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Appreciate your efforts in fixing things. Can you make sure browser is updated to the latest version? Also, please check if it's the same across browsers/incognito window. Keep us posted.
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