@TeamYouTube the comment section in a few of my videos are getting wiped out for whatever reason, is there a particular reason why?
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Replying to @ShinRobjira
We'd like to understand this better. Share more info and screenshots and we'll look into it. Keep us posted.
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Replying to @TeamYouTube
Unfortunately I Can’t provide a before and after shot, but these 3 videos all he comments a few days ago, now they’re all at 0pic.twitter.com/2eJRomhLFH
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Replying to @ShinRobjira @TeamYouTube
Two more examples. the video on top had more comments at one point and the video below it had a ton of comments and is now at zero.pic.twitter.com/s0KEMCRmvB
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Replying to @ShinRobjira
Thanks for the details. Just to check, how long has this been happening? Let us know and we'll take a further look. Keep us updated.
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Replying to @TeamYouTube
I’ve only just realized it recently when I went back to a few older videos viewers were commenting on. It’s happened to older videos as well.. so far all I know it’s been happening for while. Just now noticing because of the newer videos being effected.
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Appreciate the info. We'd recommend getting in touch with our Creator Support team who can look into specifics for you. Here's how: https://yt.be/help/TT2M . Hope this gets resolved.
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