@TeamYouTube Why my purchased videos are played in DD2.0 only? On the 1st day when the app was released for FireTV I was able to play in DD5.1. Now only 2.0. Is YT working on something? Netflix and Prime Video are all playing in DD5.1. FireTV stick is connected to my Home Cinema
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Replying to @kruk07edi
We'd like to help. Have you tried uninstalling the app, restarting the device and reinstalling the app to see if that fixes the issue? Keep us posted.
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Replying to @TeamYouTube
Hi, thanks for your suggestion. J just did this but still the same, sound only 2.0. I changed the quality of the video but this did not changed the sound.
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Replying to @kruk07edi
Appreciate your efforts. To help the right team better investigate, please send a feedback report from your account with these steps: https://yt.be/help/p9RX . You may not receive a response, but the details will help us identify and fix issues. Thanks.
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Replying to @TeamYouTube
Did this yesterday. I need fix asap. I paid for movies with 5.1 surround sound. There is no pleasure with watching scifi movies in stereo. Will someone compensate me? No, so need fix.
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We recommend getting in touch with our Purchases support team who can dive you further on this. Here's how: https://yt.be/help/purchases . Hope this gets resolved.
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