@TeamYouTube I just got a preroll ad even though I am a Youtube Premium member and yes I was logged in.
We'd like to help. Make sure you're signed in with the right account with active Premium membership. Also, check if you're using the most updated version of the YouTube app. Keep us posted.
-
-
On the right account. I am using tvOS YT app version 6b7cb797, tvOS v12.3. Also this was at the start of a livestream, it was a 30second preroll.
-
Thanks for confirming. We recommend getting in touch with our YouTube Premium & purchase support team: http://yt.be/help/hh11 . They can dive further with you on this. Hope this gets resolved.
End of conversation
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.