@TeamYouTube Hi with premium at the moment, downloads normally are treated like a playlist and autoplay to the next video but when I’m playing them now it just does one video and stops. It was working yesterday and I haven’t changed any internet settings.
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Replying to @SharmayneS
We'd like to help. Are you using an Android/iOS device? Also, could you check if there are any pending app updates available? Keep us posted.
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Replying to @TeamYouTube
It’s an IOS device. The app is up to date as I checked. It was fine yesterday and like I said there’s no internet issue. It was auto playing yesterday night on downloads and then this morning it’s not doing it any more.
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Replying to @SharmayneS
Thanks for the details. We recommend you to uninstall and reinstall the app to check if that makes any difference. Note that you'll lose the downloaded content. Let us know how this goes.
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Replying to @TeamYouTube
The downloads now only auto play when not connected to the wi-fi and phone network which I don’t understand as I have never had an issue before with auto play on downloads before when I was connected to wi-fi or my phone internet. Uninstalling made no differences either.
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Appreciate your efforts. Please get in touch with our Premium Support team who can look into this further. Here's how: https://yt.be/help/purchases . Hope this gets resolved.
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