We're here to help. Are you seeing any error message while trying to claim a new custom channel URL? Also, have you tried the steps outlined in this Help Center article: https://yt.be/help/4moa ? Let us know how it goes.
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Replying to @TeamYouTube
@YouTubeIndia or@YouTube or@YTCreators ? Can anyone of you please help us here?1 reply 0 retweets 0 likes -
Replying to @CenzMedia
While there isn't an option available to remove the existing URL, you can claim a new custom URL by following the steps mentioned earlier. Also, could you confirm if you're seeing any error message while trying to claim the Custom URL? Let us know.
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Replying to @TeamYouTube
On https://aboutme.google.com/ It gives us this error: "Trouble removing your YouTube custom URL. Try again later." while trying to remove our old Custom URL so we can go back to YouTube to claim a new one that we want to have for our brand.
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Replying to @CenzMedia
Thanks for the info. Could you try clearing your browser's cache & cookies and try claiming the custom URL? Also, try checking it on a different device/Incognito mode to see if that makes a difference. Let us know how it goes.
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Replying to @TeamYouTube
We did that, this time even with the mobile phone but getting the same error. Please check the screenshot we took as well, the error is in the bottom dark background. We were about to promote the channel link for a local event. We pray the change get's done before that. Thanks!pic.twitter.com/nLItjCymfF
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Replying to @CenzMedia
Thanks for the details. We've passed this along to our Creator Support team and you'll receive an email update from them once they look into the issue. Appreciate your patience.
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Replying to @TeamYouTube
Thanks a lot
@TeamYouTube , we really pray it gets sorted soon.
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Replying to @CenzMedia
Hi again! For us to look into this better, could you share your channel URL with us? Thanks.
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Replying to @TeamYouTube
Sure, here it is:https://m.youtube.com/user/karizmania786 …
1 reply 0 retweets 0 likes
Thanks for sharing the URL. We've passed it along to the team. Stay tuned for updates.
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