We'd like to help. What device are you on? Do you see any error message? Also, share some screenshots, if you've any. Keep us posted.
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Replying to @TeamYouTube
I have 2 devices Honor play & Moto g5s plus. none of either able to load an image.pic.twitter.com/GivMs8o8RH
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Replying to @siddharth752
Thanks for the info. Could you check if your device has any pending OS updates available? If yes, update to the latest version to see if that resolves the issue. Let us know how it goes.
1 reply 0 retweets 1 like -
Replying to @TeamYouTube
@teamyoutube i have updated my device. i updated youtube latest version too. but problem still continues.1 reply 0 retweets 0 likes -
Replying to @siddharth752 @TeamYouTube
I also try different size & aspect ratio of images. but still
1 reply 0 retweets 0 likes
Appreciate your efforts. As a next step please send a feedback report directly from YouTube with these steps: https://yt.be/help/feedback . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks.
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