@YouTube I'm still getting ads, even though I pay for YouTube Premium. What gives?
We'd like to look into it. Just to confirm, are you signed into the right account linked to the subscription? Also, make sure your app is updated to the latest version. Keep us posted.
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I was signed into the app, yes. This was on Roku. I don't know if I'm on the latest version of the app. I was watching a live stream, if that makes a difference.
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Thanks for the info. Could you try uninstalling the app, restarting your device and reinstalling it to see if that makes a difference? Note: reinstalling the app will delete any offline content on the device. Keep us posted.
End of conversation
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