@TeamYouTube S8 owner here. I have Premium and it no longer plays in the background after I clock my screen. I've tried clearing data, restarting it, and checking the notifications to no avail. What's up??
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Replying to @BehindDaSticks
Thanks for reaching out. Just to confirm, have you signed in to the right account associated with YouTube Premium subscription? Let us know.
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Replying to @BehindDaSticks
Thanks for confirming. Can you let us know if the YouTube app and device OS is updated to the latest version?Keep us posted.
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Replying to @BehindDaSticks
Appreciate the details. We recommend getting in touch with our Purchases Support team who can look into specifics for you: https://yt.be/help/purchases . Hope this gets resolved.
6:56 AM - 11 Jun 2019
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