Hey @YouTube! Why can't I shuffle my playlist in the mobile app? -_- the only reason I bought Red was to be able to play it in the background with shuffle. I really don't want to unsubscribe from YouTube red....
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Replying to @PennyBowtie
We'd like to look into it. Are you on an Android or iOS device? Also, you should see a shuffle option once you select a playlist. Let us know if that isn't the case.
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Replying to @TeamYouTube
There's a shuffle button but I hit it and it does nothing. I have an Android and this is been going on for weeks. And I'm not the only one who has this problem.
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Replying to @PennyBowtie
We're here to help. Try uninstalling and reinstalling the app updates. Note that this will delete all your offline content. Let us know if that helps.
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Replying to @PennyBowtie
Thanks for trying those steps. Just to confirm, are you using the most updated version of the OS on your phone? Let us know.
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Thanks for confirming. To help the right team better investigate, please send a feedback report from your account with these steps: https://yt.be/help/feedback . You may not receive a response, but the details will help us identify and fix issues.
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