hey @YouTube why does the video I've tried to upload like 10 times now over 2 days keep glitching? there's nothing wrong with my file so something is happening on your end. would really appreciate some help here.
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Replying to @oliviamarlyce
We'd like to know more. Are you seeing an error message while uploading the video? If yes, please share a screenshot. Keep us posted.
2 replies 1 retweet 13 likes -
Replying to @TeamYouTube
I’m able to get the video fully uploaded but when I try to watch it after it’s been posted the video itself is glitching out. It seems like something is happening as it’s uploading to corrupt the file.
1 reply 0 retweets 0 likes -
Replying to @oliviamarlyce
That's odd! Are you on an Android or iOS? If you're using Android, uninstall the app updates > restart the device > reinstall & update the app. If you're on iOS, uninstall the app > restart the device > reinstall the app. Let us know if that helps.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
no, I'm uploading the video from my laptop. I've tried on both google chrome and safari and with both it's still having the glitch issue
1 reply 0 retweets 0 likes -
Replying to @oliviamarlyce
Appreciate your efforts. Could you try clearing cache and cookies of the browser, here's how: http://yt.be/help/V8qD ? Also, try using a different browser or Incognito mode to see if that makes a difference. Let us know how it goes.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
I tried clearing cookies and using incognito on chrome and both still had glitch issues. I tried uploading it on Firefox and that seemed to work, no glitches that I can see. Not sure what was going wrong but Firefox seemed to take care of it. Thanks
1 reply 0 retweets 1 like
Glad to hear it's fixed. Also, send a feedback report directly from YouTube with these steps: https://yt.be/help/feedback . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks.
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