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Replying to @TeamYouTube
I can’t turn off restricted mode. Even when I try to turn it off and it restarts the page, it’s still on. Please help?
1 reply 0 retweets 0 likes -
Replying to @Olita_Lovender
That's odd. What device are you using? If you are using a browser, try clearing the cache and cookies to check if that makes any difference. Let us know how it goes.
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Replying to @TeamYouTube
Windows 10, and the browser I use is chrome. I asked my Dad to try and help before and he did just that; clearing cache and cookies. It didn’t work though, it still acts the same.
1 reply 0 retweets 0 likes -
Replying to @Olita_Lovender @TeamYouTube
My Dad is aware of the problem I’m having with restricted mode and has tried to help me with it, but nothing worked so far. My Dad and I don’t know how to fix the problem.
1 reply 0 retweets 0 likes -
Replying to @Olita_Lovender
Thanks for the info. Have you tried checking it on a different browser or in Incognito mode? Let us know.
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Replying to @TeamYouTube
Sorry for late reply. Yes, I just checked to see if it does the same thing in incognito mode, and it still does.
1 reply 0 retweets 1 like
Thanks for trying those steps. As a next steps, please send a feedback report from your account/device experiencing the issue with these steps: https://yt.be/help/XrMG . You may not receive a response, but the details will help us identify and fix issues.
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