@TeamYouTube Hello, I'm having issues w/ my account (@bdtband) where the email notifications are not being sent to subscribers videos pubish. It doesn't all the time, but it does often including today multiple times.
Is there a reason this is happening? Publish rate limit?
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*when videos publish
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Replying to @Lonegevity
Just to confirm, are your subs reporting that no notifications are sending or that your videos aren't showing up in their subs feed? Appreciate the details.
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Replying to @TeamYouTube
Thanks for replying. We're getting no or sporadic notifications via email. It's showing up in the sub feed just fine.
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Replying to @Lonegevity
Thanks for the info. A few questions. Have you checked with your subs to confirm if they have enabled their email notifications? Also, are they reporting this across devices or any specific device? Let us know.
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Replying to @TeamYouTube
Yes, and I'm subscribed with notifications on to check when notifications go out as well. They simply don't happen sometimes. I cesn also tell because views are significantly affected
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Replying to @Lonegevity
Thanks for confirming. Are you able to follow us so we can discuss next steps over DM? Let us know once you have.
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Thanks for following us. We've sent you a DM.
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