We'd like to help. Share screenshots, the channel URL and the custom URL you prefer for us to take a further look. Appreciate the additional info.
Thanks for the details. Could you share a screenshot of your "Advanced settings" page: Account > Settings > Advanced settings? Note: Request you to delete/hide any personal information like email. Keep us posted
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We've checked it from our end and see that we were able to pull up the channel with the custom URL mentioned in the screenshot. Let us know if you're still having an issue.
End of conversation
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