We'd like to help. Share screenshots, the channel URL and the custom URL you prefer for us to take a further look. Appreciate the additional info.
Thanks for confirming. Could you try on another device and let us know if that works? Let us know.
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Thanks for the details. Could you share a screenshot of your "Advanced settings" page: Account > Settings > Advanced settings? Note: Request you to delete/hide any personal information like email. Keep us posted
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