@YouTube Is there any way to get help from a real person? I'm having a minor issue with my channel and think it could be fixed quickly by an actual person :)
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Replying to @polkadotchair
We'd like to help. Could you share more details about the issue? We'll look into it.
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Replying to @TeamYouTube
I’m trying to get a unique url and I’ve met all of the requirements but it’s not showing as an option in YouTube creator
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Replying to @polkadotchair
Uh oh! Mind sharing your channel URL for us to take a look? Also, let us know what is the desired custom URL. Appreciate it.
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Replying to @TeamYouTube
https://www.youtube.com/channel/UCs5ac28qTOHHDOlwbyRg-CQ … You can see I have videos published that are more than 30 days old and I have more than 100 subs. I'd like channel/polkadotchair
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Replying to @polkadotchair
Thanks for the info. To confirm, do you see an error message while claiming the customer URL for your channel? If yes, please share a screenshot of the error. Also, you make want to take a look at out Help Center article to know how to get a custom URL: https://yt.be/help/vHqN
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Replying to @TeamYouTube
No error. It just doesn’t show the button as available. It says “unavailable” in my creator channel options sceeen.
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Replying to @polkadotchair
That's odd. Clearing your browser's cache and cookies often fixes most issues. Also, try using a different browser and try signing out & signing in back to see of that makes a difference? Keep us posted.
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We've passed this along to our Creator Support team. Appreciate your patience in the meantime.
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