@YouTube Hi, I have an issue that has been following me for a long time. When im watching a random vid and i have subtitles on, after 5 mnts of video or so, they dissapear. Can you help me solve this problem?
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Replying to @ChrisMichalak97
That's odd. What device are you using? Are you on an Android/iOS? If so, have you tried uninstalling and reinstalling the app/updates to check if that makes any difference? If you're using a browser, try clearing the cache & cookies. Let us know if this helps.
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Replying to @TeamYouTube
I just re-check my problem. Ive made a mistake, subts only disappear on pewdiepie's vids but not on all of them, which is really weird. I checked the same vid on my sister's laptop and it happened. And this happened a dozen times but only in pewdiepie's vids
1 reply 0 retweets 0 likes -
Replying to @ChrisMichalak97 @TeamYouTube
its really frustrating. Im using yt in my pc and i did clear my cookies, still it doesnt help. I assume the problem is causing creator himself, idk, its really weird
1 reply 0 retweets 0 likes
Thanks for the info. As a next step, please login to the account/device experiencing the issue and send a feedback report directly from YouTube: https://yt.be/help/feedback . You may not receive an individual response, but the details will help us identify and fix issues.
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