@TeamYouTube Comment notifications seem to have stopped entirely in iOS YT Studio app for at least 24 hours; still getting loads of comments, just no new notifications. Can’t figure out if our apps on multiple devices or a general outage.
-
-
Replying to @nbminimallist
Thanks for reaching out. Try uninstalling the app, restarting the device and reinstalling it to see if that makes a difference. Let us know.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
Thank you. Attempted that reset, but no change. However the issue seems to have resolved itself overnight, as we now have notifications for comments made from just over 9 hours ago on to present.
1 reply 0 retweets 0 likes -
Replying to @nbminimallist
Glad to know that it's fixed now. Let us know if there is anything else, we're just a tweet away.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
1/2 Actually the problem seems to still exist; we received notifications in a window from 9 hours ago to approximately 2 hours ago. We’re not getting notifications on our latest video which just went up, though we have comments actively being made.
1 reply 0 retweets 0 likes -
Replying to @nbminimallist @TeamYouTube
2/2 We’ve reinstalled the app as described on one device while leaving a second device in the previous state as a control. Both are not currently getting notifications for comments made within the last hour.
1 reply 0 retweets 1 like -
Replying to @nbminimallist
Thanks for trying those steps. To confirm, have you tried the steps listed in this Help Center article on how to change comment notification settings: https://yt.be/help/fJha ? Hope this helps.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
Yes, we have tried those steps as well. After those steps we get notifications in the YouTube app, but not in the YouTube Studio app. If we say Yes to the prompt to “Turn Off Duplicate Notifications” in YT Studio we receive no notifications at all.
1 reply 0 retweets 0 likes -
Replying to @nbminimallist
Are you able to follow us so we can reach out to you over DM? Thanks.
1 reply 0 retweets 0 likes -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.