@TeamYouTube Why is that the notifications for my live videos aren’t regularly received by my viewers? You encourage engagement with the lives and super chats but this notification along with the freeze glitches on all devices complicates the engagements.
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Replying to @YoHoodOracle
We'd like to look into it. Could you check with your subs if they've opted in to receive *all* notifications (enabled the bell icon) for your channel and not just the default option which is to receive notifications occasionally? Let us know.
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Replying to @TeamYouTube
Yes that have we have made sure of it repeatedly as I mention it in all lives and videos
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Replying to @YoHoodOracle
Thanks for confirming. Does this happening with *all* notifications or just certain types? Also, please follow us so that we can discuss the next step over the DM. Appreciate the additional info!
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Replying to @YoHoodOracle
Thanks for following. We've sent you a DM.
1:44 PM - 24 May 2019
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