@YouTube your latest Samsung update sucks butts!!! I constantly have to restart the app. It keeps getting stuck on a black screen whether it's an ad or the video I'm trying to play. I can't undo the update so I'm stuck. Help!!!!
Thanks for reaching out. Could you try uninstalling and reinstalling the app after restarting the device to see if makes any difference? Also, make sure there are no software updates pending for your device. Keep us posted.
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I already said I can't uninstall it and no pending updates. The last time you guys updated it the entire app was replaced with the HBO app. I was able to fix it with an HBO uninstall and reinstall of your app, but this time that's not working. Your update jacked everything up.
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Appreciate your efforts. As a next step, please login to the account/device you're experiencing issue with and send a feedback report: https://yt.be/help/feedback . You may not get a response, but we do review everything and use the details to investigate and fix issues.
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