@YTCreators my YouTube studio is not refreshing new comments. It says I have no new comments on my video but when I click on that specific video, I see a ton of new comments. Any fix?
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Replying to @Marks_Tech
We'd like to help. What device are you on? Also, share additional info for us to look into it. Keep us posted.
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Replying to @TeamYouTube
I'm using the one plus 7 pro. When I go into the YouTube studio app, and click on the upper right corner (notifications) it says there is nothing. But in reality, I'm getting lots of comments. It started happening about 6 hours ago. Before that it was working finepic.twitter.com/BbaBYVCtyd
2 replies 0 retweets 0 likes -
Replying to @Marks_Tech
Thanks for the detailed info. Could you try uninstalling & reinstalling the app updates after restarting the device to see if that fixes the issue? Let us know.
1 reply 0 retweets 1 like -
Appreciate your efforts. We recommend getting in touch with our Creator Support team who can dive into this further with you. Here's how: https://yt.be/help/partners . Hope this gets resolved.
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